Home Food & Shopping Co-op supermarkets left empty due to IT issue

Co-op supermarkets left empty due to IT issue

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Co-op supermarkets left with rows of empty shelves after IT issue causes delivery problems (and shoppers are furious)

Shoppers were left baffled after an IT issue led to rows of empty shelves at Co-op stores.

Signs have appeared in several branches of the Co-op in the south east of England, including London, blaming delivery problems on an IT error at one of the supermarket chain’s depots, as well as on the ‘bad weather’.

The result has left shelves bare of groceries, from confectionery and soft drinks to pastries and dried pasta.

Journalist Rose Walker snapped this photo of some very bare shelves after trying and failing to buy a Double Decker chocolate bar

Journalist Rose Walker snapped this photo of some very bare shelves after trying and failing to buy a Double Decker chocolate bar

The issue has only affected stores in the south-east of England as the IT problem hit its Thurrock depot in Essex, the Co-op confirmed on Twitter.

Journalist Rose Walker told FEMAIL Food&Drink that she was shocked to see rows of empty shelves at the Co-op’s St Paul’s branch in central London while trying to buy a Double Decker chocolate bar.

She said: ‘I was really disappointed to see a lack of produce on the shelves.

‘It’s been like this for a while now ever since the bad weather hit. It’s really hitting my snack consumption.’

This empty aisle, snapped by Garret Keogh, shows a Co-op store in Archway, north London, bereft of groceries

This empty aisle, snapped by Garret Keogh, shows a Co-op store in Archway, north London, bereft of groceries

Shopper Samuel Smith also snapped a photo of some very empty aisles at a branch in Old Street, central London

Shopper Samuel Smith also snapped a photo of some very empty aisles at a branch in Old Street, central London

One Twitter user, Train Girl, wrote: ‘Went to my local store with 10 items on list. Managed to get 2. All fresh food shelves are near empty.

‘Could not even get milk! Clerks tell me there is an IT issue! We are a small community and depend on you!’

Another, Gill Crawshaw, joked: ‘There’s been empty shelves and no food in our local Co-op for a week, but RELAX everyone! They still have hummus.’

The Co-op says that deliveries are back to normal and that stores should have full shelves again in the next few days. 

Shakuntala Dhyani snapped this picture of forlorn looking shelves and a notice from Co-op apologising for the lack of derrieres due to an IT issue

Shakuntala Dhyani snapped this picture of forlorn looking shelves and a notice from Co-op apologising for the lack of derrieres due to an IT issue

Garret Keogh photographed some very bare shelves at a Co-op in Archway

The baking aisle was depleted

Garret Keogh photographed some very bare shelves at a Co-op in Archway, north London in the porridge and baking aisles

Shakuntala Dhyani snapped a sign in a Co-op which blamed the lack of stock on an IT issue at a depot

Shakuntala Dhyani snapped a sign in a Co-op which blamed the lack of stock on an IT issue at a depot

It is not yet known how many stores have been affected but there are dozens of tweets about the issue from disgruntled customers on social media.

Though some signs blame the problems on an IT issue, other notices say the lack of deliveries is due to the snow and icy conditions that affected the UK last week.

Samuel Smith wrote on Twitter: ‘Staff say due to last week’s weather – if true, perhaps a little reminder of the fragility of our #foodsystem.’

Disappointed shopper Syd Evans also shared a snap of the empty shelves at a Co-op

Disappointed shopper Syd Evans also shared a snap of the empty shelves at a Co-op

Although the issue has affected branches in the south-east, one Twitter user, Mike Coe, from the Isle of Skye said: ‘Empty shelves at Portree this morning — & no alternative supermarkets here at all. Just had to buy what we could — Daffodils & custard 4 dinner tonight.’  

A spokesperson for the Co-op, said: ‘On Monday we had an IT issue at our Thurrock depot, which has affected some stores and caused some localised disruption in the south-east. 

‘We are very sorry that this delayed a number of deliveries from the depot, which is now fully operational, and we’re working hard to get products into stores as quickly as possible.

‘The situation is improving as more deliveries reach stores.’

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